Returns and Exchanges

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.

To originate your return, please send us an email at support@dianellahair.com with the following information:

  • Email subject: Return Request
  • Please include Shopify order number and/or email address used for placing the original order.
  • Type of return: store credit, exchange or refund to the original payment method

Please note: excessively used products are not eligible for return.

Once we receive the information, we will send you a pre-paid return shipping label. Please pack your item properly and ship it back to us using the provided shipping label. Your return will be processed upon arrival at our facility within 10 business days.